A ticket in a few clicks
The customer describes the issue, attaches files or a screenshot and chooses a consultant, category and priority.
Help desk system
Customer tickets, answers and time tracking in one place
Your customers submit tickets on the web or in the Windows app. Consultants reply, update the status and record the time spent. At the end of the month, every customer gets a clear work report.
Web portal
Tickets from any device
Windows app
Notifications, screenshots and remote help
AI Eksperts
Answers from your knowledge base
What your company gets
Status always visible
Started, in progress, waiting or completed — both the customer and the consultant know what is happening.
The whole conversation in one place
Messages, files and answers stay in the ticket instead of getting lost in email.
Many customers in one system
Each customer company has its own users, departments, categories and priorities.
Time tracking and reports
Consultants record time for every ticket, and the monthly report shows each ticket, the time and the amount.
Email notifications
New tickets, replies, assignee changes and completion are announced by email.
What the Windows app looks like
Screenshots use fictional companies and data.
AI Eksperts
An AI consultant answers customer questions based on your manuals and instructions, with steps and illustrations. If that is not enough, one button creates a ticket for a consultant with the whole conversation.
Windows app
- Tray icon shows new replies
- Screenshot with cropping right in the ticket
- Launch TeamViewer and AnyDesk with one click
- Starts together with Windows
- Signed with the NSIS.LV SIA certificate
Security and access
- Everyone sees only their own or their company's tickets
- Files are available only to ticket participants
- Passwords are stored encrypted
- REST API for integration with other systems
Frequently asked questions
Who is Atbalsts for?
Companies that support their customers or employees: IT and software support, service, accounting and other fields. We adapt the categories, priorities and the AI Eksperts knowledge base to your work.
Is the Windows app required?
No. Everything is available in the web portal. The app adds notifications, screenshots and remote help tools.
What is AI Eksperts?
An AI consultant that answers questions based on your manuals and instructions. It can be enabled for individual customers. If an answer does not help, the topic can become a ticket for a consultant.
How is time recorded?
The consultant records the time spent on each ticket in minutes. At the end of the month every customer gets a report with all tickets, the total time and the amount.
Which files can I attach?
PDF, Word, Excel, images, TXT, CSV, XML and ZIP files up to 16 MB.
Portal: atbalsts.nsis.lv